Privacy Policy

At Herotropolis we believe that our citizens have a reasonable right to privacy and we appreciate the trust you have in our provision of services. Given this, we want to assure you that we treat any information we collect, in the course of your visits, contest entries or purchases, with the utmost care and consideration for its security both online and offline. This dedication is reflected, here, in our privacy statement.

What information do we collect?

Please note that Herotropolis does not collect any credit card or bank account details, as all transactions on our site are between you and our payment processor; PayPal.

Information Herotropolis collects during the checkout process may include your name, address (delivery and postal), phone number, email address and business or company name (if applicable). Also collected from transactions is ordering history and any email correspondence.

Information requested when entering competitions, on our site, will be dependent on the requirements of each competition’s submission terms and stipulations, but all information you choose to provide upon entering any of our competitions will be held by Herotropolis unless otherwise agreed to by entrants; for publishing or referral purposes, for example.

Why do we collect your information?

At Herotropolis, we do not believe in the misuse of your information by providing it to third parties for their own marketing purposes, therefore any information collected by us, is used in full accordance with National Privacy laws. We use this information for the purposes of tracking sales, ensuring accurate addresses for deliveries and email contact; for order and payment confirmations during the transaction process and correspondence with competition entrants.

In addition to this, you may also wish to willingly provide your email details by ‘opting-in’ to any special offers or subscriber services, we provide, so that we may let you know of news and upcoming specials or information we believe you might like to hear about. Should you wish to sign up for email correspondences of this nature, know that there is always an unsubscribe link at the bottom of each email, for use at any juncture. And rest assured, we make any ‘opt-out’ process as swift as our ‘opt-in’ processes.

Note: Any information sourced, given freely by you, or collected through interactions you may have engaged in, with any third party links, advertisements, community participants, or affiliate providers, on our site, is subject to the policies of those third parties and Herotropolis accepts no responsibility for their handling of your information in such cases. Please consult the privacy policies held by such entities, or be cautious with volunteered information, to enhance your peace of mind regarding the use of such information.

How do we collect information?

Information is collected directly from you when you fill in your details during the checkout process and some information may be gathered through the use of cookies and IP addresses, but only to enhance browsing experience and internal logistical analysis; not for external marketing purposes. We do not seek information about you from outside, marketing sources, nor provide your information to such entities.

How do cookies work on our site?

While cookies allow us to maintain storage of items in your Shopping Cart between visits, and allow us to manage banners we may have on other websites, our use of cookies does not include accessing personally identifiable information.

Note: We have no control over, nor are we responsible for, the collection and use of information by cookies which may reside on our site from third party entities, despite our commitment to vetting reputable providers. In many cases you may disable or ‘opt-out’ of third party cookie storage; please see the individual provider services for more information.

How do we use IP addresses on our site?

We may analyze trends, administer the site, track user’s movement (only to and from our site), and gather broad demographic information for aggregate use, via the use of IP addresses. IP addresses do not reveal any personally identifiable information.

When is your information disclosed?

As we use PayPal for secure payment processing, information on your order is provided to them, by us.

On occasion some products may also be sent directly to you by the supplier to facilitate faster delivery and lessen expense to customers. In these cases the sender is provided with your order, delivery and contact details. These companies do not keep, share, or personally use identifiable information for any other purposes.

No information collected from you is ever sold, loaned or rented to third parties for marketing purposes and remains the property of Herotropolis. When we partner with other companies so that you may be provided with further services we will share names, or other contact information that is necessary for the third party to provide these services and if any changes to our privacy policy are required they will be immediately reflected in updates to this privacy statement, and a notification of changes will be posted on our home page. We reserve the right to alter and update this policy at any time.

Accuracy of information

Most information collected, particularly for orders, order-related correspondence or competition entries, is stored exactly as it is entered by you, so please enter your details as accurately as possible to avoid any misinformation or misunderstandings.

Be aware of “Phishing”

“Phishing” is the disreputable practice of pretending to represent a person or organization in order to secure details unlawfully from the unsuspecting. Please know that Herotropolis will never send you emails requesting sensitive information, such a credit card numbers; so if you receive any fraudulent emails attempting to convince you otherwise, please delete them and, if possible, report the matter.

Any other questions regarding your privacy?

Please get in touch via the email form on our Contact Us page.


All logos, brand identities, service marks and trademarks that appear on this site remain the exclusive property of thier respective owners and though afforded use of such 'marks' through our legitimate supply chain, we in no way claim or imply that we represent any organization whose 'marks' appear on our site.